Performance and reliability without compromise: As an officially authorized Satori Service Center, we take care of the professional maintenance of your components. Is your seatpost not working as it should, or are you experiencing an issue covered by warranty? We handle the entire service and warranty process directly for you. Simply send us your product – we will get it back up and running according to the highest manufacturer standards!
Warranty and Service
Warranty
Satori offers a 24-month warranty on all products. 11Motors provides warranty processing and service for select Satori products.
So if your Satori product is still under warranty, please fill out the form below. To ensure your warranty claim is processed as quickly as possible, it is important that you follow these steps:
- Fill out and submit the warranty form. Please fill out the warranty claim/service form below.
- Send the unopened Satori product + the printed form + a copy of the proof of purchase (digital or enclosed) to the following address:
Please send your seat post, the printed service form and a proof of purchase to the following adress:11Motors GmbH
Siemensstraße 12
63755 Alzenau, Germany
Service
If your Satori is more than 2 years old, we offer repair and maintenance services. Unless you are filing a warranty claim, there is no need to attach the invoice.
Please also fill out the form below and send the clean support, along with the printed form, to our address—preferably via DHL.
If you have any further questions or would like information about costs, etc., please feel free to email us at satori-service@11motors.de