Value retention and reliability at manufacturer standards: 11Motors operates as the official KS Service Center and central European contact. Our scope of services includes professional maintenance as well as comprehensive warranty processing for the entire KS product lineup. Through the exclusive use of specialized tools and genuine components, we guarantee the precise restoration of your KS hardware.
» Technical information, instructions, and video tutorials are available here.
Warranty and Service
Warranty
KS offers a 24-month warranty on all products. 11Motors provides warranty processing and service for KS Seatposts.
Warranty claims can now also be processed under the two-year warranty for EXAFORM seatposts.
So if your KS product is still under warranty, please fill out the form below. To ensure your warranty claim is processed as quickly as possible, it is important that you follow these steps:
- Fill out and submit the warranty form. Please fill out the warranty claim/service form below.
- Send the unopened Satori product + the printed form + a copy of the proof of purchase (digital or enclosed) to the following address:
11Motors GmbH
Siemensstraße 12
63755 Alzenau, Deutschland
Service
If your KIND SHOCK is more than 2 years old, we offer repair and maintenance services. Unless you are filing a warranty claim, there is no need to attach the invoice.
Please also fill out the form below and send the clean support, along with the printed form, to our address—preferably via DHL.
If you have any further questions or would like information about costs, etc., please feel free to email us at ks-service@11motors.de
» Link Service Preisliste / Price List